One app the crew opens
Assigned vehicle, today's jobs, navigation, and updates in a single place — adoption comes because it replaces phone calls and paperwork rather than adding to them.
Why it fits
What field services operations get from Pulse
Where the admin time actually goes, and how it comes back.
Forms that file themselves
Job checklists and vehicle checks with photo evidence land in the portal on submission, and defects route straight to the right desk instead of riding in a glovebox.
One thread per job
Office and field share the same conversation with history attached, so status chasing stops and there is a written record when questions arrive later.
Proof the visit happened
Attendance and visit capture validate against the site's own geometry, turning a completed job report into a confirmed presence with a timestamp.
Dispatch
Send the nearest engineer, not the next name
Live positions and current workload mean an emergency job goes to whoever can genuinely get there soonest — with distance, current task, and time-on-shift weighed together, so response stays fast without repeatedly burning the same crew.
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Evidence
Close the job with the photographs attached
Before-and-after images, custom checklists per job type, and geotagged completion capture mean the invoice and the service record carry their own proof. Warranty questions and disputed visits are answered by opening the job.
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Duty of care
Cover the people working alone
Field staff on remote sites get portable trackers or app-based location with SOS escalation and safe-zone alerts. A panic press opens an event with live position, and the journey history answers the duty-of-care question with evidence.
Learn moreOperating realities
What this sector demands
The operating realities a field-service platform has to survive.
01
The plan changes after the van leaves
Emergency call-outs, no-access visits, and overruns mean today's schedule is obsolete by mid-morning. Re-dispatch has to be a few taps, not a rebuild.
02
Signal is not guaranteed
Basements, plant rooms, and rural sites drop connectivity, so job capture has to tolerate going offline and reconcile when it comes back.
03
Technicians did not sign up for admin
Any tool that costs the engineer time gets worked around, so data quality is a function of whether the app is genuinely faster than paper.
04
Billing depends on the job record
If completion evidence is thin, invoices get queried and payment slows — which makes field capture a cash-flow issue, not a reporting one.
Products
What you'd actually deploy
Every capability below ships in the same portal, the same mobile app, and the same live data pipeline as the rest of your operation.
Driver & field app
Jobs, navigation, and updates in one crew app.
See detailsDigital inspections
Configurable checklists with photo evidence.
See detailsDispatch & messaging
Two-way threads between office and field, per job.
See detailsWorkforce management
Shifts, attendance, and zone-based task assignment.
See detailsPersonal & lone-worker tracking
SOS escalation and safe zones for staff on their own.
See detailsGPS fleet tracking
Live van positions behind every dispatch decision.
See detailsImplementations
Programmes built for this sector
Solution pages go a level deeper: the contracts, the contractors, the regulator, and the stack assembled to run it.
Discuss your deployment
Ready to deploy at your scale?
Sovereign-data-friendly. Enterprise multi-org architecture. Built to integrate with the devices, SIM providers, and back-office systems you already run.
Real-time GPS · sub-1s latency12+ fleet analytics modulesMulti-org · white-label readyOn-premise deployment option