Kill phone tag
Async threads replace call chains and voicemail.
- Lost messages
- 0
- Lost messages
- Thread per job
- 1
- Thread per job
- Office-to-field latency
- s
- Office-to-field latency
- Exchanges on record
- 100%
- Exchanges on record
Workforce Management
How dispatch & messaging works day to day
Real workflows from the portal and the field — not feature checklists.
Threads, not phone tag
Every job and complaint keeps its own history.
Office and field share one thread per job and per complaint — context, decisions, and attachments stay together instead of scattering across calls.
Field replies in seconds
Updates land in the driver app instantly.
Dispatch messages reach the crew's app in seconds, and replies come back with photos and status attached — while the map shows exactly where everyone is.
A record when it matters
Who said what, when — kept with the job.
When a customer or auditor asks later, the whole exchange is on the job record — searchable, exportable, and attached to the work it was about.
Built for your industry
- Field services
- Last-mile delivery
- Facilities management
- Waste operations
- Utilities crews
How it works
Live in days, not quarters
1
Dispatch the job
Assignment opens a thread with details attached.
2
Talk in context
Messages, photos, and status share the thread.
3
Close with a record
The completed job carries its whole conversation.
What you get
Dispatch & Messaging on the Pulse platform
Every capability below ships in the same portal, the same mobile app, and the same live data pipeline as the rest of your operation.
Answer customers faster
Status lives in the thread, not in someone's memory.
Disputes die quickly
The record shows who said what, when.
Works where crews are
Everything flows through the same driver app.
FAQ
Dispatch & Messaging, answered
Short answers now — detailed ones on a call whenever you're ready.
Discuss your deployment
Ready to deploy at your scale?
Sovereign-data-friendly. Enterprise multi-org architecture. Built to integrate with the devices, SIM providers, and back-office systems you already run.
Real-time GPS · sub-1s latency12+ fleet analytics modulesMulti-org · white-label readyOn-premise deployment option
